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aboutus

About our Financial Services

We want you to feel completely comfortable about any financial products that we offer.  As a customer we want to treat your fairly, with integrity, be competent and transparent.

 

The Consumer Credit Directive (regulated by the Office of Fair Trading) requires all businesses offering specific types of credit to disclose key facts about their credit related business.

 

The information below is supplied to help you decide if our services as a credit intermediary are right for you.  We do not make a charge for any advice given in relation to credit agreements and only use credit providers that follow the Finance & Leasing Association (FLA) lending code.

 

We only offer selected products from four finance providers:

 

Ford Credit Europe Bank Plc - Central Office, Eagleway, Brentwood, Essex, CM13 3AR

 

Close Motor Finance Limited - Roman House, Roman Road, Doncaster, DN4 5EZ

 

Santander Consumer Finance - 3 Princess Way, Redhill, Surry, RH1 1SR

 

Barclays Partner Finance - PO Box 2501, Cardiff, CF23 0FP

 

Who regulates our activities?

 

County Garage (Sales) Limited is regulated by the Office of Fair Trading (OFT).  We have therefore obtained a consumer credit licence in accordance with the Consumer Credit Act.  Our licence number is 331443.

 

In agreeing to proceed with a finance application we always want to ensure you:
Have entered into an agreement you feel you can afford.
Understand the key points of the agreement.
Understand the costs of the credit.
Have sufficient time to consider the finance before signing the agreement.
Understand your right to withdraw within 14 days.
What will happen if you fail to make payments.
Your right to repay early, either in full or in part.

 

What to do if you have a complaint?

 

If you wish to register a complaint, please contact us:

 

…in writing         County Garage (Sales) Ltd, 7-15 Sea Street, Herne Bay, CT6 8SP

…by phone         01227 374939

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

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