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  • Website Privacy and Legal Information

    County Garage has made every effort to ensure the accuracy of the information contained in this site.

    Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.

    Copyright

    All rights, including copyright and database right, in the website and its contents, are owned by or licensed to County Garage, or otherwise used by County Garage as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from County Garage or the copyright holder.

    You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

    County Garage reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. County Garage reserves the right to monitor submissions to the site and to edit or reject any submissions.

    Disclaimer

    We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

    Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

    In no event will County Garage be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

    Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

    Trademarks

    All names, images, logos identifying County Garage are proprietary marks of County Garage. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. County Garage does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

    External links

    County Garage does not represent, warrant, endorse or hold esponsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of County Garage and you visit entirely at your own risk.

    Software disclaimer

    The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. County Garage cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

    Cookies

    This web site uses cookies in a number of ways which are as follows:

    Aggregated Site Usage Statistics

    Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

    Essential Site Features

    Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

    Complimentary Site Features

    The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.

    Jurisdiction

    These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

    If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

    County Garage reserves the right to change any of its terms and conditions at any time by posting changes online.

    If you do not accept these Terms in full, you must stop using this website immediately.

     

    Customer Privacy Notice 

    When you buy a product or receive services from:

    • County Garage (Sales) Ltd
    • other Ford dealers; and/or
    • Ford Motor Company Limited registered in England: No. 235446, registered office: Eagle Way, Brentwood, Essex CM13 3BW ("Ford", "we", "our" or "us")

    certain information about you and your vehicle ("personal information") will be collected.

    This notice explains how your personal information will be used and who it will be shared with.

    In addition to this notice, some Ford products and services (including some Ford apps) have their own privacy policies which describe in more detail how your personal information is used in a particular context. You can also find out more about what information your vehicle collects and uses by consulting the owners' manual or its accompanying app (where available).

     

    Who your personal information will be shared with

    Your personal information may be disclosed to:

    • companies or other organisations that Ford and/or County Garage (Sales) Ltd. have engaged to provide services on their behalf such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers;
    • companies or other organisations where you have asked us County Garage (Sales) Ltd. to or agreed that we may share your personal information with them;
    • other Ford dealers and our partners where this is necessary to provide you with a product or service;
    • professional advisors;
    • any law enforcement agency, court, regulator, government authority or other third party where Ford and/or County Garage (Sales) Ltd believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our or County Garage (Sales) Ltd. rights, the rights of any third party or individuals' personal safety, or to detect, prevent, or otherwise address fraud, security or safety issues; or
    • any third party that purchases, or to which we or County Garage (Sales) Ltd. transfer, all or substantially all of our respective assets and busine Should such a sale or transfer occur, we or County Garage (Sales) Ltd, as appropriate, will use reasonable efforts to try to ensure that the entity to which your personal information is transferred uses it in a manner that is consistent with this notice.

    Ford may also share your personal information with FCE Bank plc ("Ford Credit"), Ford Motor Company, other Ford Motor Company Group companies worldwide.  When we share your personal information, we will make sure that is used for purposes which are compatible with those described in this notice. A list of the companies within Ford Motor Company Group is available at www.ford.co.uk.

    Transferring your personal information internationally

    Your personal information will be treated in accordance with UK law concerning data protection and may be transferred within the European Economic Area ("EEA"), as well as to countries outside the EEA (including to the USA). The countries to which we transfer your personal information may not be regarded by the European Commission as ensuring an adequate level of protection for personal information. As a result, when we transfer your personal information outside the EEA we will put in place appropriate safeguards in accordance with our legal obligations to ensure that your personal information is adequately protected irrespective of the country to which it is transferred. These safeguards may 

    include obtaining contractual assurances from any third party given access to your personal information

    that your personal information will be protected by standards which are equivalent to those that protect your personal information when it is in the EEA. If you would like to know more about how Ford protects your personal information when it is transferred outside the EEA, or to obtain a copy of the safeguards we put in place to protect your personal information when it is transferred, please contact us at the address below.

    What personal information will be used

     Ford and County Garage (Sales) Ltd collect your personal information when:

    • you fill in forms or make bookings (for example, if you book a service or request a test drive);
    • receive services or purchase products at [Dealer name]; and
    • you contact us (for example, we will keep a record of the information you provide when you write to us or contact our customer service centres).

    When you bring your vehicle in for servicing or repair, we will collect diagnostic information about your vehicle and keep a record of the work carried out and parts supplied. We explain more about this is a separate section at the end of this notice.

     

    The personal information we and County Garage (Sales) Ltd collect includes:

    • your name and contact information (such as your address, telephone number(s) and email address) and information about your business or employer if you are enquiring in a commercial capacity;
    • information about your vehicle (including your Vehicle Identification Number ("VIN"), vehicle registration number, model, age and mileage);
    • the products and services in which you are interested or have purchased;
    • your contact and marketing preferences; and
    • information required for financing purposes such as payment information. 

    In addition, where permitted by law, we may combine the information we hold with information about you or your interests, socio-economic and socio-demographic status, online identifiers and current contact details collected by third parties such as marketing agencies and from public sources.

    We may be required by law to collect certain personal information.  We may also be required to collect your personal information as a result of a contractual relationship with you.  Failure to provide this information may prevent or delay the fulfilment of these obligations.

    How your information will be used

    We and County Garage (Sales) Ltd use the personal information we collect to:

    • fulfil your requests (for example, to provide services to you);
    • manage and improve our business and our relationship with you;
    • assess the quality of the services we and [Dealer name] provide, and the services our suppliers provide to us or on our behalf;
    • deal with your enquiries;
    • conduct research;
    • send you marketing material in line with your communications preferences; and
    • comply with our legal and regulatory responsibilities, to respond to legal process or requests for information issued by government authorities or other third parties, and to prevent and detect crime and fraud, or protect your, our or others’ rig

    For more information about how the personal information we collect when your vehicle is serviced or repaired is used, please see the ‘Repair, diagnosis and servicing for your Ford vehicle’ section of this notice below. 

    We, Ford Motor Company, other Ford Motor Company Group companies worldwide and County Garage (Sales) Ltd may combine and, using automated decision making processes, analyse your personal information to assist with the purposes outlined above, and to 

    • help us understand, develop and improve our products, processes, and services and marketing strategies;
    • personalise our communications, products and services to you;
    • keep your personal information up to date;
    • to understand our customers better; and
    • to manage and improve our relationship with you. 

    This could include, for example, informing our distribution strategy, evaluating the effectiveness of our marketing and customer service, conducting market analysis and identifying products or services which may be of interest to you, and contacting you to tell you about such products and services.

    In some limited circumstances, the automated decisions we take may have a legal or similar effect on you. We will only make these kinds of automated decisions about you where:

    • The decisions are necessary for performing or entering into a contract with you:
    • The decisions are authorised by law; or
    • You give your consent to us carrying out automated decision-makin

    You can contact us to request further information about automated decision-making, and in some circumstances object to the use of automated decision-making, or request that an automated decision is reviewed by a human.

    We would like to make sure the communications we send you and our interactions with you are as relevant to you as possible. As a result, from time to time, we may use information about you collected from public sources and third parties (as described in the 'What personal information will be used' section above) to help us determine what Ford products and services you might be interested in. For example, analytics providers and advertising services may analyse the information they collect from online and other sources to provide us with information about your demographics and interests – such as inferences about your age range and the types of products or services that may interest you. We may then send you information about those products and services in accordance with your communications preferences, and use the information we hold about you to inform our customer service centres if you contact them. We may also work with third parties to show you tailored advertising on social media platforms or, if you have consented to the use of cookies, when you browse the internet/visit other websites. You can find out how to stop receiving marketing material from us in the 'Your rights' section below.

    We and County Garage (Sales) Ltd keep your personal information in identifiable form for as long as is reasonably necessary to fulfil the purposes for which it is collected and as required to comply with applicable legal and regulatory obligations. This generally means holding your personal information for as long as one of the following apply:

    • your personal information is reasonably required in order to provide the services you have requested to you;
    • your personal information is reasonably required in order to protect and defend our and/or County Garage (Sales) Ltd rights or property (this will generally be the length of the relevant legal limitation period); or
    • applicable laws or regulations otherwise require the retention of your personal information.

     

    The lawful grounds that will be relied upon when your personal  information is used

    There are different lawful grounds that we and County Garage (Sales) Ltd rely on to use your personal information and we and County Garage (Sales) Ltd will collect and use your personal information in the following situations:

    • where our and/or County Garage (Sales) Ltd use of your personal information is necessary to perform a contract or contracts that you are a party to, or to take steps that you request before entering into a contract. These contracts could include the conditions on which you enter a competition or agreements you enter into for service products;

    where our and/or County Garage (Sales) Ltd use of your personal information is within our legitimate interests or the legitimate interests of the organisation with which we have shared your personal information and we have made sure that your personal information, and your rights in relation to that information, are protected. For example, we may rely on this legal ground if we and/or the companies within the Ford Motor Company group use 

    • your personal information to: understand and improve our (or their) products, services and/or business and marketing administrative purposes; to help find out what information, products and services are most likely to interest you and to send or show you information, offers, and online advertisements for these products or services; to personalise your experience of our products and services; to ensure that our products and services are delivered and used in accordance with the law and the terms and conditions that apply to them; and where necessary to protect or defend our or another's rights or property, or to detect, prevent, or otherwise address fraud, security, safety or privacy issues. County Garage (Sales) Ltd may rely on this legal ground if it uses your personal information to: understand and improve its products, services and/or marketing strategies; for research purposes; to manage and improve its relationship with you and for administrative purposes; to help find out what information, products and services are most likely to interest you and to send or show you information, offers, and online advertisements for these products or services; to personalise your experience of its products and services; to ensure that its products and services are delivered and used in accordance with the law and the terms and conditions that apply to them; and where necessary to protect or defend its or another's rights or property, or to detect, prevent, or otherwise address fraud, security, safety or privacy issues;
    • where we and/or County Garage (Sales) Ltd believe it is necessary to use your personal information tocomply with a legal or regulatory obligation;
    • in limited circumstances where we and/or County Garage (Sales) Ltd believe it is necessary to protect someone's safety or vital interests;
    • in certain circumstance we and/or County Garage (Sales) Ltd may need to use your personal information for purposes which are in the public interest; and
    • where we and/or County Garage (Sales) Ltd have your consent. We will rely on your consent to, for example, use your personal information for marketing to you by email and text message in accordance with your marketing prefer Where we rely on consent to use your personal information, you have the right to withdraw that consent at any time. Please see the 'Your rights' section of this notice for more details.

     

    Your rights

    You have the right as an individual to find out what information Ford and/or County Garage (Sales) Ltd holds about you and for what purposes, as well as to access that information and make corrections if necessary. You also have the right in some circumstances to object to our use of your personal information, to ask us to restrict or erase your personal information or to request that your personal information is provided to you in a commonly used electronic format so that you can share it with other organisations (this is often referred to as the right to ‘data portability’).

    Where you have consented to the use of your personal information (please see the section named 'The lawful grounds that will be relied upon when your personal information is used' for further information), you have the right to withdraw your consent at any time.

    If you have questions or concerns regarding County Garage (Sales) Ltd use of your personal information, or would like to access the information that County Garage (Sales) Ltd holds about you or exercise any of the other rights you have in relation to the personal information that County Garage (Sales) Ltd holds about you, please contact:

    By post to:

    Data Manager

    County Garage (Sales) Ltd

    7-15 Sea Street

    Herne Bay

    CT6 8SP

    By email to: datamanager@countygarageford.co.uk

    By phone to: 01227 374939

    If you have questions or concerns regarding Ford's use of your personal information, or would like to access the information that Ford holds about you or exercise any of the other rights you have in relation to the personal information that Ford holds about you, please contact:

    By post to:

    Privacy Enquiry PO Box 2318

    GLASGOW G33 9DD

    By email to:  dpeurope@ford.com

     Ford and Ford Credit have appointed a Data Protection Officer. You can contact the Data Protection

    Officer at dpeurope@ford.com.

    We encourage you to contact us County Garage (Sales) Ltd to update or correct your personal information if it changes or if the personal information we hold about you is inaccurate.

    If you have a complaint about the way in which Ford or County Garage (Sales) Ltd. uses your personal information we hope that in the first instance you will contact us or County Garage (Sales) Ltd. You may, however, also make a complaint to the Information Commissioner's Office, which is the authority that upholds information rights in the UK.

    Changes to this notice

    We may modify or update this notice from time to time.  If we and/or County Garage (Sales) Ltd change this notice, we will notify you of the changes.  Where changes will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights in relation to your personal information (for example, to object to the processing). 

    Repair, diagnosis and servicing for your Ford vehicle

    When your Ford vehicle was manufactured it was assigned a unique number (the Vehicle Identification Number, or VIN). From the VIN we can tell certain information about your vehicle, including its model, age, the software it uses, its technical specifications.

    In order to diagnose, analyse, repair or service your vehicle, the technicians working on it will need to collect the VIN together with certain diagnostic information and information about the current state of your vehicle (for example, what software versions it is using, its mileage etc.).

    This information will be transferred to a system run by Ford so that the technicians working on your vehicle can be provided with vehicle-specific repair, maintenance and diagnostic information (such as wiring diagrams and vehicle software updates) and information about any past work carried out on your vehicle to assist them to diagnose, repair and/or service it and to enable them to maintain their records.

    To make sure your vehicle has a comprehensive diagnosis record, information about what work is done to your vehicle when it is serviced or repaired will be linked to the VIN of your vehicle. This will be transferred to the system and stored so that Ford (or any third parties it authorises to use the system in this way) can make information about past repair or service available to any dealer or repairer anywhere in the world who needs to repair or service your vehicle.

    The information held on the system is also used by Ford to enable the diagnosis, repair of your vehicle, to manage and administer warranties and similar products and services, for product safety and research and development purposes and to enable Ford to comply with its legal obligations.

    In addition to the transfers of information described above, Ford may also pass this information to

    • companies in the Ford corporate Group for the purposes of research and development and analytics; and/or
    • to companies in the Ford corporate Group and/or third parties where Ford believes this is necessary to comply with a legal or regulatory obligation, or otherwise to protect the rights of Ford, other companies in the Ford Motor Company corporate group, or the rights of any third party.

    You can find out more about the legal grounds we rely on when we use your personal information in the section named 'The lawful grounds that will be relied upon when your personal information is used' above.

    Given the global nature of the system, VIN information is transferred to countries outside the European Economic Area by Ford. You can find out more about the international transfers of personal information in the section named 'Transferring your personal information internationally' above.

    As this information is a formal record of your vehicle, we retain it for 20 years.

    If you have any questions, or would like to access the information about your VIN held in the system or exercise any of the other rights you have in relation to your personal information (you can find out more about these above), please contact Ford at:

     

    Privacy Enquiry

    PO Box 2318

    GLASGOW G33 9DD

    Or at dpeurope@ford.com