Service Advisor

County Garage Ford

Service Advisor

Are you looking for new challenge and enjoy a varied role where you can make a difference?

We are a well respected award winning local Ford dealer that has a role available in our service department which would suit someone that enjoys delivering excellent customer care and has an attitute to learn. 

Working within a friendly and experienced supportive team the role involves:

  • Look after customers in a professional and courteous manner making the experience as positive as possible
  • Produce correct documentation working with web applications and systems for servicing and repairs 
  • Answer, return and make outgoing to calls for service bookings, progress reports and to arrange vehicle collection
  • Phone customers to gain permission on any repairs required and offer fleixable payment as applicable. 
  • Generate service reminders from our semi-automated service reminder system
  • Carry out end of day data checks 
  • Follow-up customer post visit and in 3 months to offer a free check on any work not urgnet at the time of last visit

Key requirements

  • Excellent customer service skills
  • Ability to prioritise and work under pressure
  • Be computer literate
  • Work as a team player
  • Willing to learn and develop yourself

Benefits

  • Above statutory holiday entitlement
  • Company pension (after 3 months)
  • Discounts on vehicles, servicing and parts for household members
  • Flexible time adjustments for important family or social events
  • Close to local amenities and 2 minute walk to beach front

Job Type – Full time, Monday – Friday with Saturday mornings on rotation.  Full driving licence required.

STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE

  • Location: County Garage Ford
  • Salary: 24,000 - 26,000
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