Trainee Service Advisor

County Garage Ford

Trainee Service Advisor

Are you looking for an opportunity that will really develop your skills, challenge you to deliver excellent customer service and where you can make a difference in a small team?

We need someone:

  • That loves dealing with people.
  • Can manage their time, stepping up in busy times and using quiet times to stay on top of the workload/follow-up customers. 
  • Comfortable using an array of systems and have good basic English/Maths skills in order to prepare quotations and invoices.
  • Lives in the local community.

We are a well-respected award-winning local Ford dealer that has a role available in our service department which would suit someone that enjoys delivering excellent customer care and has an attitude to learn. 

Experience in the motor industry is not necessary, for us its about your attitude to learn and deliver excellent customer service. 

Working within a friendly and experienced supportive team the role involves:

  • Look after customers in a professional and courteous manner making the experience as positive as possible
  • Produce correct documentation working with web applications and systems for servicing and repairs 
  • Answer, return and make outgoing to calls for service bookings, progress reports and to arrange vehicle collection
  • Phone customers to gain permission on any repairs required and offer flexible payment as applicable. 
  • Generate service reminders from our semi-automated service reminder system
  • Carry out end of day data checks 
  • Follow-up customer post visit and in 3 months to offer a free check on any work not urgent at the time of last visit

Key requirements

We will provide on the job training and enrolment to Ford professional service advisor training pathway but need you to have a real passion for delivering an exception customer experience, remain calm and collected under pressure and be willing to learn and develop yourself.

Benefits

  • Above statutory holiday entitlement of 29 days including bank holidays
  • Company pension (after 3 months)
  • Discounts on vehicles, servicing and parts for household members
  • Discount shopping scheme
  • Flexible time adjustments for important family or social events
  • Close to local amenities and 2-minute walk to beach front

Job Type – Full time, Monday – Friday with 3 days 8am – 6pm, 1 day 8am – 5:30pm and 1 day 8am – 4pm. 42.5 hours with Saturday mornings on rotation of 1 in 5.  Full driving licence required.

STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE

  • Location: County Garage Ford
  • Salary: £21,000 basic excl Saturdays. OTE 23,000 - £25,000
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