Diagnostic Bookings
While Ford vehicles are a trusted and reliable brand, should you be unluckly and experience an issue we will be on hand to offer you assistance and get to the route cause of the problem.
We approach all diagnostic investigations by following a process to make sure we understand the issue on your vehicle before we proceed in diagnosing the vehicle.
Our diagnostic bookings are investigated by our senior technicians and we want them to spend as much time working on your vehicle rather than trying to understand your concern.
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Understanding your concern
While nobody likes paperwork, for an out of warranty diagnostic booking we think its your money well spent to make sure we really understand the issues you are experiencing so the technician spends all their time getting to the root cause.
While with some diagnostic issues there are no grey areas, but others can be intermittent and only occur at certain times. Our team will ask you to complete a diagnostic check sheet where we feel this will help the technician understand and recreate the issue.
Your may have been directed to this page by our service team, in which case you can download the form, edit on your device and then send to service@countygarageford.co.uk. Please make sure you save a copy before you send.
Our diagnostic booking gives a senior technician with Ford diagnostic equipment and specialist tools about 1-1.5 hours to investigate your issue. We will then give you call as to how we proceed from there.
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A diagnostic booking costs £129 including VAT.
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County Garage Ford
Herne Bay, Kent, CT6 8SP