FordPass
AMPLIFY YOUR OWNERSHIP EXPERIENCE WITH THE FREE FORDPASS APP
Bring out your cars smart side, with FordPass.
With FordPass, you and your car can fully connect. FordPass enables users to interact with your vehicle in a way that's never been done before, as with a range of connected services and features in your vehicle, and on your very own smartphone. You can effortlessly stay connected on every journey you make. With FordPass, all of your vehicles important information is in one place.
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Download the FordPass app
Download FordPass on the App Store Download FordPass on Google Play
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Keeping you Connected
You use your smartphone for everything. It allows you to stay connected with family, organise your life and keep up with the world. You know what else it can do? With FordPass, it can control your car and make your ownership experience a doddle.
Free to download and use, the FordPass app helps you find parking, add fuel and if you have a vehicle with Ford SYNC, you can start your car remotely. The app’s available to all Ford customers and offers a variety of benefits.
The FordPass Connect modem is designed to make every journey easier for drivers, and more satisfying. It enables the use of a range of features that benefit the driver, including up to 4G LTE WiFi for up to ten devices, and when you connect your Smartphone via FordPass, you bring out the most power from your vehicle.
To fully use the FordApp, users must do the following after downloading the FordPass App:
- 1. Log in (If you have a Ford existing account) Or Create an Account for new users.
- 2. Create a Security PIN, and select your marketing preferences.
- 3. Following the registration confirmation message, you can then proceed to add your Ford Vehicle.
- 4. Type or Scan your VIN, and give your Ford a nickname.
- 5. Enjoy your FordPass app features.
Find FordPass Connected Vehicles
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Know your Vehicle
When you add your car to the app you get to access information held by Ford, including your vehicle’s service history and car finance information through Ford Credit. The app delivers Vehicle Health Alerts and service reminders. If your car has Ford SYNC, you can even monitor your fuel level in real-time.
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Lock and Go
With FordPass, you can now remotely lock and unlock your vehicle at a moments notice, and with a simple feature like this. You no longer have to worry about going back to your car to ensure you've locked it if you can't remember. Also, if a family member has reached the car before you, or you are unable to currently meet them. FordPass allows you to unlock the doors with the simple use of the App, so despite the distance. Users are able to remotely unlock their car's doors.
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FordPass, connecting you to your car
With FordPass, you can connect and unlock the following features that improve accessiblity, and your ownership experience in every way. Pair with FordPass Connect to unlock benefits with remote access
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My Journeys
My Journeys is a feature of FordPass, allowing users to record their trips for insights and feedback to optimising and improving their driving technique. Every journey you make is tracked and stored, allowing you to compare each journey by distance, duration, course and more. You can store your journeys under personal logs, or business logs and export the data to where you need it. FordPass also provides feedback for drivers on how to drive more efficiently, through giving them feedback on where they might accelerate or brake too rapidly.
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Ready for the Road?
With FordPass, always ensure that you're ready for the road. With easy accessibility, using FordPass allows users to check their vehicles status before making a journey. The features include being able to check your vehicles fuel level, tyre pressure and mileage before they get behind the wheel. Using FordPass, users can reassure themselves and be confident that their vehicle is ready for every journey.
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Park, with Confidence.
Park wherever and however far, knowing that FordPass has you covered when finding your way back to where you parked your car. So no matter how unfamiliar the place, or however far your car might be parked. FordPass shows you a map of your car's exact location.
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Useful videos to connect your Ford
Here you can find some useful videos to connect and activate Ford Pass.
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FordPass - How to Add VIN guide
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FordPass - How to Add Dealer guide
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FordPass - How to setup WiFi Hotspot guide
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FordPass - How to Activate Modem guide
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FordPass App Enquiries? Contact us
If you need help on how to use FordPass to its fullest capability, contact us
01227 374939
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Blue Oval Charge Network & Mustang Mach-E
The Ford BlueOval Charge Network is growing and is now the 3rd largest rapid charging network in the UK with over 16,000 UK charge points. Once you include Europe, you have access to over 300,000 charge points.
With the Mustang Mach-E you get:
- 5 year complimentary subscription to Blue Oval Charge Network with reduced rates at certain charge points.
- 1 year free trial to IONITY (RRP £149), providing prefernetial kWh rate.
- 1 year access to BP Pulse, the UK's most used charging network (RRP £7.85 per month)
Please find some useful videos on the Ford Blue Oval Network
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Charging on the Go
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EV Trip Planner
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IONITY Charging
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Home Charging
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How to activate your Ford BlueOval Charge Network Subscription
With you activation card to hand, supplied with you Ford Mach-E, log in to your Ford Account on a desktop PC by visiting www.ford.co.uk
Activate your Ford Blue Oval Charge Network Subscription (Formally known as FordPass Charging Network) by clicking on subscriptions. You will need your Ford Charging Card contained within the wallet that was supplied with your vehicle.
Add a payment card by clicking on Wallet
The Ford Pass helpline can be reached Monday - Friday 8:30 - 5pm on Ford's One Call number 0203 564 4444 Option 3 but we are always here to help.
Step-by-step
- Log into ford.co.uk/dashboard and select subscriptions
- There will be a prompt to activate the Ford Blue Oval Network
- Read through the features and confirm/add your address
- Enter the number on the Ford charging card (RFID card number) we supply with your vehicle
- Add payment information
- Review the order and Terms & Conditions before accepting
- Select confirm activation
- An order confirmation will be provided
- An email will then be sent to advise you to access your FordPass account and toggle on the Plug and Charge
- Within the subscriptions tab your access to the Ford Blue Oval Charge Network will be confirmed
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Troubleshooting Issues with RFID Tokens / Chargecards
Like all technology, RFID is not perfect. Here is a list of actions you can take to help ensure your RFID card is operating properly.
- RFID cards work through radio signals. To avoid interference from other cards please only present one card at a time to the reader.
- The card and reader are designed to work through close contact between them. Remove the card from your wallet and place directly in front of the reader to activate/deactivate the charger.
- Keep your card safe and secure at all times. You are liable for any costs incurred from the use of your card.
If your RFID token / Chargecard is not recognised by the charger you are trying to use, please follow the steps below
- Check your APP to see if the charger is in the Ford network
- Check to ensure you have a valid payment method on your account
- Does the RFID card work on any other charger?
- Phone the support number printed on your RFID card
- Check to ensure NewMotion have not suspended your card
Lost or Stolen RFID Cards
The RFID card can suffer from physical damage in the same way that a credit, debit, store card, or loyalty card can. If the card is damaged and does not work, a replacement will need to be requested. It is important to request a replacement card through the official route to ensure that the new replacement card is linked to your account. A replacement card can be requested via the Ford CRC. Please click here to view the internal process for replacement cards.
If your card is stolen, please contact the Ford Customer Relationship Centre on 020 3564 4444 immediately so the card can be locked out of your account. Similar to a charge card, the RFID needs to be locked to prevent abuse or mis-use of your card and your account.
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County Garage Ford
Herne Bay, Kent, CT6 8SP